Refund policy
Refund & Return Policy
Last updated: [2026-09-16]
30-Day Money-Back Guarantee
We want you to be completely satisfied with your purchase.
If, for any reason, you are not satisfied with your order, you may return it within 30 days of receiving it for a full refund.
Right of Withdrawal (EU)
Under EU consumer law, you have the right to withdraw from your purchase within 30 days of receiving your order, without providing any reason.
Return Conditions
To be eligible for a return:
- The product must be unused, in the same condition as when you received it, and in its original packaging.
- You must provide proof of purchase (order number or receipt).
How to Request a Return
- Go to our [return form] on our website.
- Enter your order details and the reason for the return.
- We will send you return instructions and the return address by email.
⚠️ Please do not send any items back before completing the return form.
Refunds
Once we have received and inspected your return, we will notify you by email.
If your return is approved, your refund will be processed within 5–10 business days and issued to your original payment method.
Shipping Costs
You are responsible for the return shipping costs unless the product is defective or incorrect.
Original shipping costs are non-refundable.
Defective or Incorrect Products
If you have received a defective, damaged, or incorrect item, please contact us immediately through our return form.
We will cover the return shipping costs and offer you either a replacement product or a full refund.
Contact Us
If you have any questions about this Refund & Return Policy, please contact our support team by email at [info@tryavae.com] or through the return form on our website.