Privacy policy


Privacy Policy

Last updated: [2026-09-16]

1. About AVAÉ

FloraGlows operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, our customer, with an inspiring and secure shopping experience.

FloraGlows is powered by Shopify, which enables our e-commerce solutions. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

We collect personal information that may directly or indirectly identify you. This may include:

  • Contact information: name, billing address, shipping address, phone number, and email address.
  • Payment information: card details, payment method, transaction details, and payment confirmations.
  • Account information: username, password, settings, and preferences.
  • Customer and order history: products you view, add to your cart, purchase, return, or exchange.
  • Communications: information you provide when contacting customer service or making other inquiries.
  • Technical information: IP address, device type, browser, network information, and usage statistics.

3. How We Collect Personal Information

We collect information from several sources:

  • Directly from you – when you create an account, make a purchase, or contact us.
  • Automatically – through cookies and tracking technologies when you use our website.
  • From third parties – such as payment providers, shipping companies, and marketing partners.
  • From Shopify – which provides our e-commerce platform.

4. How We Use Personal Information

We use your information to:

💬 Provide and Improve the Services

  • Process and manage orders, payments, shipping, and returns.
  • Create and maintain your account.
  • Personalize your shopping experience, including through product recommendations.

📣 Marketing and Communications

  • Send newsletters, promotions, and special offers.
  • Display advertising based on your interests and previous purchases.

🔒 Security and Fraud Prevention

  • Protect your account and payments against unauthorized access, fraud, and other unlawful activity.

⚖️ Legal Obligations

  • Comply with applicable laws, respond to requests from authorities, and handle legal claims or proceedings.

5. How We Share Personal Information

We may share information with the following parties:

  • Shopify – our e-commerce platform and website hosting provider.
  • Payment and delivery partners – to process payments, fulfill orders, and arrange deliveries.
  • Marketing partners – for targeted advertising and promotional activities.
  • Service providers – such as IT, data storage, customer support, and analytics providers.
  • Government authorities – where required by law or in connection with legal proceedings.

We do not sell your personal information.

6. Our Relationship with Shopify

Our Services are hosted by Shopify, which processes certain personal information in order to provide and improve its e-commerce services.

Shopify may store and process data in countries outside your country of residence.

To learn more about how Shopify handles personal information and the rights available to you, please refer to:

👉 Shopify Privacy Policy: https://privacy.shopify.com/en
👉 Shopify Privacy Portal: https://privacy.shopify.com/

7. Third-Party Websites and Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or security of those websites. We recommend reviewing their respective privacy policies before providing any personal information.

8. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the applicable age of majority.

If you are a parent or legal guardian and believe that your child has provided personal information to us, please contact us to request its deletion.

9. Security and Data Retention

We use reasonable technical and organizational security measures to protect your personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

We retain your personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or otherwise fulfill the purposes described in this Privacy Policy.

10. Your Rights

Depending on where you live, you may have the following rights:

  • Right of access – request information about the personal information we process about you.
  • Right to rectification – request the correction of inaccurate or incomplete information.
  • Right to erasure – request the deletion of your personal information (“the right to be forgotten”).
  • Right to data portability – request a copy of your personal information in an appropriate format.
  • Right to object – object to certain types of processing or direct marketing.
  • Right to withdraw consent – withdraw your consent where processing is based on your consent.

To exercise any of these rights, please contact us using the contact details below.

We may need to verify your identity before processing your request.

11. Complaints

If you believe that your personal information has been processed improperly, please contact us.

You also have the right to lodge a complaint with your local data protection authority, such as the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten) in Sweden.

12. International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Union (EU), European Economic Area (EEA), or the United Kingdom.

Where required, we use approved safeguards, such as the European Commission's Standard Contractual Clauses (SCCs), to help ensure that your personal information remains protected.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or technical needs.

The date of the most recent update will be displayed at the top of this page.

14. Contact Us

If you have any questions, comments, or would like to exercise your privacy rights, please contact us:

📧 Email: info@tryavae.com
🌐 Contact form: Available on our website

For the purposes of applicable data protection laws, AVAÉ is the data controller responsible for your personal information.